Are there shipping costs?
It depends on the shipping method selected and the number of articles you want to purchase.
- Standard delivery shipping and delivery to a pick-up point with is free of cost for orders that include 1 or 2 shoe pairs. Should you want to order 3 pairs, the cost will be 12 Euro. Shipping costs are not refundable in case of return
- Express delivery cost is 15 Euro. This applies to orders with 1 pair. the cost for 2 pairs are 30€. Should the order include 3 pairs, the cost of the express delivery will be 62 Euro. If the order includes 4 or more pairs, the cost will be 77 euro.
- If you order only maintenance products, the shipping price is 7 Euro for standard delivery, and 15 € for express delivery.
For more information on shipping please check this link.
What is the estimated time of delivery for orders?
Orders are usually received within 3/4 business days. This estimated time of arrival is from the time the order is placed, as long as it is made before 11:59 h Monday through Friday. If made after the indicated times, the period shall run from the next business day.
During sale periods and Christmas the delivery time may be longer than usual.
How I can track my orders?
Simply follow the link "Trace shipment" of your confirmation order.
To which countries do we deliver?
We deliver to Germany, Austria, Netherlands, Czech Republic, France, Italy, United Kingdom, Finland, Denmark, Belgium, Hungary, Poland and Portugal.
Can I receive my order at a different address other than my home address?
Yes, we will deliver your order to any address within the countries that are available for shipping. We can send your order to your work address or to a friend, relative or neighbour. At the end of the buying process, please indicate the desired delivery address and full name of the person who will sign in receipt of the package.
What happens if I´m not at the delivery address when my package is delivered?
All deliveries must be signed for.
If you are not at home to sign for a delivery, the courier will leave a notification card with information and instructions on how to arrange a new date for delivery or how to pick it up from one of the courier´s offices.
It is also possible for a friend, neighbour or colleague to sign for the reception of the package at the delivery address.
What do I need in order to pick up a package at a Service Point?
If you have selected shipping to a Service Point as the delivery method, please take into account you will need to take with you an ID or similar with which you will be able to prove your identity, in order to be able to pick-up the package.
How I can find a shop or a Panama Jack distributor in my city?
Consult our list of Panama Jack exclusive stores.
Order and Payment
How can I be sure my purchase has been successful?
When you complete the checkout process you will receive a confirmation message sent to the e-mail address you provided in which you will be able to view all your order details.
Which payment methods can I use?
We currently accept the following payment methods: Visa, MasterCard, American Express, Paypal, Sofort Überweisung and Giropay.
"Vorkasse" and Bank Transfer are currently not accepted payment methods.
What should I do when the payment of my order has been rejected?
If your payment is rejected you can click on the "Retry" option. Double check your credit card details and reprocess the payment. For more information on the reasons for payment refusal, contact your credit card service provider.
Returns and cancellations
How can I return my order?
You can check the return process here: www.panamajack.de/en/returns
We can only admit items for returns that are in perfect condition.
Please try the items on as if you were in a shop. Treat them with care without overdoing the walking and without removing any label or accessory.
What is the time frame to make a return?
If you need to return a product, you can do so within 30 working days from the date of receipt of order.
Please take into account we can only accept returns from articles that are returned in its original condition.
Is there a cost for a refund?
Returns are free of cost.
Can I change my order?
You can make a return and process a new order as we have no exchange service.
When will I receive my refund?
If you are returning a product, we will refund an amount equal to the purchase price within a maximum of 3-4 working days from the date we receive the package.
You will receive a confirmation per email as soon as we process your return.
The refund will be made using the same method of payment that the customer used when making the purchase.
I have a problem with my Panama Jack footwear. What should I do?
If the footwear was bought at our online store panamajack.es, you can write an email to our Customer Service in order to review your case. If they were bought in a store please contact them to help you.
How can I cancel my order if I do not want to receive it?
As long as your order has not been shipped, it is possible to cancel and modify the order from the link of "Modify your order" tha you can see at your confirmation order email.
Cleaning and Maintenance
How can I clean and maintain my Panama Jacks?
Your Panama Jacks need to be cleaned and cared for according to the leather they’re made of. Do this, and they’ll get you through all kinds of adventures! If your Panama Jacks are made of more than one kind of leather, clean each one following the specific recommendations. Visit our care and cleaning page to find out how to look after yours.
Do I have to apply Waterproof Spray to my boots?
It is not essential, as the boots are ready to use, but if you apply a colourless waterproof spray, it will reinforce the protection against water and stains.
What happens when I put cream or grease on my Panama Jacks?
Before putting grease on your Panama Jacks, check what kind of care they need.
We recommend applying cream or grease when, due to wear, the leather of your Panama Jacks has lost colour or looks dry. To ensure that your footwear remains the same colour all over, apply the cream or grease evenly in small amounts over the whole surface of the leather.
When using colourless nourishing cream or grease, the tone of the leather might change, giving your Panama Jacks extra character.BeforeAfter
Click on this link to find out more about how to apply cream or grease to your leather boots.